FAQ

Can I change my Order after I have placed it?
Yes, if you email us at any time prior to your order being dispatched we can make amendments providing the stock you want is available.

Can I cancel my Order?
Yes. You are welcome to cancel your order and we can issue you with a credit note.
We do not offer refunds for change of mind or orders placed my mistake. We recommend you check your order prior to finalizing it.

Can I exchange an item?
Yes! Please return the item to us and as soon as we receive it, we will issue you with a credit note.

Hygiene and our customers’ safety a high priority, so items can’t be returned if the hygiene sticker has been removed or is dirty. Please try all your bikinis on with underwear. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a credit and we may have to send it back to you. All items are inspected on return.

All returned items should be sent in their original condition and packaging, including tags.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are lost on the way back to us.

Can I join a Wait List for Sold Out items?
Yes, we have a 'Notify Me' function under each product when Sold Out.
This allows you to enter your email address and we will email you when the item has been re-stocked.
** Please Note ** If you receive a Restock Email, this does not automatically reserve the item for you. The product will remain available while stock lasts.

What is Pre Order?
Pre-order items are released for sale prior to the stock arriving into our warehouse. This means you will be the first to get your hands on upcoming and newly released styles.
We do everything we can to work with our local manufacturer to deliver to you on time, however on occasion there are delays with stock being held up. These delays can be unfortunate but are out of our hands and are not grounds for cancellation or refund.
 
What happens if my item is Lost In Transit?
If the carrier officially declares the item as lost, we request written confirmation. At that point, we can provide you with a credit note to reorder your pieces.

Where are SNDSTNE products made?
All of our products are made with love in Sydney, AUSTRALIA.

What are the bikinis made from?
Our bikinis are made from fabric that is made from recycled plastic bottles & fish nets dragged from the ocean - around 10 plastic bottles go into each bikini.